Call for more ATMs as bank queues top frustration chart

In a ‘Queue Frustration’ survey by NCR-ACNielsen in five metros Mumbai, Delhi, Kolkata, Chennai and Bangalore, queues in banks have been identified as the most frustrating among the set of all queues. Queues in the ticketing counter centres rank only second whilst bill payment queues rank third, followed by shopping malls and airport queues respectively. Delhi ranks the highest in the number of people stuck in bank queues. Across the other metros, around 37% of the respondents in Mumbai, 34% in Bangalore, 29% in Kolkata and 25% in Chennai face similar queue problems in the banks. A large number of them, around 68% indicated opening up of ATMs as a viable solution to this problem. In specific metros like Delhi, Kolkata, Bangalore and Chennai, more than 70% of the respondents opted for increasing the number of ATMs whilst in Mumbai, only around 45% of them opted for an increase in the number of ATMs.