SBI tops customer complaints : RBI data

SBI has emerged as the bank with the maximum number of customer complaints in 2006-07 (April-March), followed by ICICI Bank, according to data available with RBI. SBI - the largest bank in the country - had a whopping 8,579 complaints in 2006-07. As against this, ICICI Bank has 5,048 complaints against it - a distant second. This is the first time the central bank has come up with such an exhaustive and dis-aggregated data on customer complaints. Total complaints against public sector banks stood at 21,660, out of which the SBI group alone accounted for more than half - 11,117. Of the 9,036 complaints against private sector banks, more than 90 per cent were against new generation banks - 8,211. In the credit cards segment, complaints against SBI stands at 0.73 per 1000 - much higher than ICICI Bank's 0.19.