Syndicate Bank has introduced such a facility for its customers. Shri T.K. Srivastava, ED, said that the bank launched the facility of missed-call to its customers a month ago. After giving a missed call to a dedicated number, the customer will get his/her balance amount in the account as an SMS, he said. The customer will not be charged for the facility. To a query on the reason for starting this service, Srivastava said a majority of the calls to the call centres are made to know the balance amount. Sometimes the call is put on hold for a few minutes. This leads to waste of money and time of the customer. Considering this, the bank came up with the idea of introducing the missed-call service, he said adding that the customers will have to follow the procedures related to SMS banking.
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